Shipping Information
1. LOCAL SHIPPING
Within Singapore, we ship via door-step courier. We are happy to share that delivery islandwide is perpetually FREE! With this comes certain terms and conditions:
Items will be dispatched from our warehouse within 2 working days upon receipt of payment.
You may track your items by visiting https://www.jtexpress.sg/ (tracking numbers starting with NTQ*ordernumber*).
Please provide approximately 2-3 hours after receiving your tracking number before sending in a tracking request, as the courier company requires time to update their system with the relevant tracking information.
In the event of failed or delayed delivery, you are able to send in a redelivery request free-of-charge via the same given website. Subsequent redeliveries will be chargeable at a fee of $5 each time.
We would like to highlight that once the tracking number has been provided therein, courier costs will not be refundable under all circumstances as it is deemed to have been duly delivered.
Please also note that as J&T is a third party company engaged in delivery, by opting for this, you are bound to the terms of engagement as provided by them.
2. INTERNATIONAL SHIPPING
Shipping costs are chargeable at the following prices as per stated below:
|
Normal Items |
First Item |
Subsequent Additional Item |
|
Zone 1 |
$5 |
$2 |
|
Zone 2 |
$11 |
$7 |
|
Zone 3 |
$15 |
$9.50 |
|
Heavy-weight Items (Maxis, Gowns, Multiways etc.) |
First Item |
Subsequent Additional Item |
|
Zone 1 |
$7 |
$4 |
|
Zone 2 |
$15 |
$12 |
|
Zone 3 |
$19 |
$16.50 |
All packages are sent via International registered mail via Singpost and come with tracking numbers that will be made available to you via your Order History once it has been successfully mailed.
We would like to highlight that once the tracking number has been provided therein, registered postage will not be refundable under all circumstances as it is deemed to have been duly delivered.
Please note that as Singpost is a third party company engaged in delivery, by opting for this, you are bound to the terms of engagement as provided by them.
You are to bear any additional charges incurred through customs or taxes.
At the moment, we do not entertain exchanges for International orders. Should you wish to change your mind about your purchase, you are welcome to send the item back on your own account. We will, in return, process online store credits for the item purchase amount for you to use to offset on your next purchase with us. There is a strict 6 month expiry for all online store credits, which you automatically agree to by sending your item back.
It is important to note that all shipping costs include handling fees, and are strictly non-refundable once order has been fulfilled. For more information on Terms of Purchase, please click here.
