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Shipping Information

1. LOCAL SHIPPING

Within Singapore, we ship via door-step courier. We are happy to share that delivery islandwide is perpetually FREE! With this comes certain terms and conditions:

There is a cut-off time for payment to be in for next-working-day delivery. Cut-off time is 12pm each day, for delivery strictly between 9am-10pm on the next 1 to 2 working days (Please kindly give us 2 to 3 working days allowance for festive season). 

Each package comes with a tracking number that will be made available to you via your Order History once it has been successfully handed over to the courier company.

You may track your items by visiting www.roadbull.com (tracking numbers starting with RB_INTOX*ordernumber*), 

Please provide approximately 2-3 hours after receiving your tracking number before sending in a tracking request, as the courier company requires time to update their system with the relevant tracking information. 

In the event of failed or delayed delivery, you are able to send in a redelivery request free-of-charge via the same given website. Subsequent redeliveries will be chargeable at a fee of $5 each time.

We would like to highlight that once the tracking number has been provided therein, courier costs will not be refundable under all circumstances as it is deemed to have been duly delivered.

Please also note that as Roadbull is a third party company engaged in delivery, by opting for this, you are bound to the terms of engagement as provided by them.

 

 

 

2. INTERNATIONAL SHIPPING

 

Shipping costs are chargeable at the following prices as per stated below: 

Normal Items

First Item

Subsequent Additional Item

Zone 1
Malaysia & Brunei

$5

$2

Zone 2
Countries in Asia & the Pacific (except Australia, Japan
& New Zealand)

$11

$7

Zone 3
Countries in the rest of the world, including Australia, Japan, New Zealand, Africa, America, Europe and
the Middle East.

$15

$9.50

 

Heavy-weight Items (Maxis, Gowns, Multiways etc.)

First Item

Subsequent Additional Item

Zone 1
Malaysia & Brunei

$7

$4

Zone 2
Countries in Asia & the Pacific (except Australia, Japan
& New Zealand)

$15

$12

Zone 3
Countries in the rest of the world, including Australia, Japan, New Zealand, Africa, America, Europe and
the Middle East.

$19

$16.50


All packages are sent via International registered mail via Singpost and come with tracking numbers that will be made available to you via your Order History once it has been successfully mailed. 

We would like to highlight that once the tracking number has been provided therein, registered postage will not be refundable under all circumstances as it is deemed to have been duly delivered. 

Please note that as Singpost is a third party company engaged in delivery, by opting for this, you are bound to the terms of engagement as provided by them.

You are to bear any additional charges incurred through customs or taxes.

At the moment, we do not entertain exchanges for International orders. Should you wish to change your mind about your purchase, you are welcome to send the item back on your own account. We will, in return, process online store credits for the item purchase amount for you to use to offset on your next purchase with us. There is a strict 6 month expiry for all online store credits, which you automatically agree to by sending your item back.

 

It is important to note that all shipping costs include handling fees, and are strictly non-refundable once order has been fulfilled. For more information on Terms of Purchase, please click here.

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