Terms Of Purchase

Welcome to Intoxiquette!

In order to make your shopping experience as hassle-free and pleasant as possible, it is imperative that you read and understand the following Terms of Purchase ("Terms").

(A) GENERAL

As we continue to develop the website, we may from time to time modify, alter or update these Terms. Your continued use of our website, following any such change, constitutes your agreement to follow and be bound by the Terms as changed. We therefore encourage you to refer to these Terms on an on-going basis.

(B) INTELLECTUAL PROPERTY

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Intoxiquette, protected by copyright laws. All such rights are expressly reserved by Intoxiquette. You may use the content supplied solely for your own personal and noncommercial use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Intoxiquette will not hesitate to report misapproriate use to the relevant authorities without prior notice. 

(C) PRICING

All prices listed on this Website are in Singapore Dollars ("$") unless otherwise specified. All payments will be carried out in Singapore Dollars. For international orders, please note that the exchange rates used to display pricing in currencies other than Singapore Dollars are solely governed by Intoxiquette and payments made will be in the equivalent of Singapore Dollars.

(D) PRODUCTS

Intoxiquette strives to depict our products as accurately as possible. However it is important the following:
1. There may be a measurement difference of up to 0.8 inches laid flat from what is provided on our Website. This does not constitute a defect and Intoxiquette reserves the right to decline any request for an exchange resulting from such.
2. Colours of products may differ because of color calibration of individual's computer and may appear darker in reality due to strong studio lighting used. 
3. Intoxiquette will not be held liable should you purchase any products from third parties, and will refuse any request for exchanges.

(E) PRODUCT CARE

All products purchased are advised to be hand-washed without soaking for extensive periods to avoid colour runs. Avoid using strong detergents, do not bleach, do not tumble dry. If you are unsure of how to wash your product, kindly contact us at customercare@intoxiquette.com.

(F) PAYMENTS

We accept the following modes of payment:
1. Internet Bank Transfers (both direct and interbank)
2. ATM Transfers (receipts have to be strictly provided)
3. Paypal (credit card payements can be made through here)

Once payment has been made, orders cannot be cancelled and refunded and any requests for such will be declined.

Should you choose to make payment via Internet Banking or ATM transfer, you are provided with a timeframe of 12 hours to make payment upon receiving the invoice via email before your order is cancelled and released. 

Should you choose to make payment via Paypal, your are provided with a timeframe of 30 mins to make payment before your order is cancelled and released.

All cancelled orders from our end cannot be reversed.

Payments will be verified within 30 hours. You are required to provide all relevant information needed in order for us to process your order. Insufficient information provided may lead to delays in delivery, in which Intoxiquette will not be held accountable. 

(G) DELIVERY

All orders will be processed and dispatched within 1 to 2 working days after payment has been successfully verified. In the event that we are unable to fulfil your order in a timely manner, you will be duly notified. 

All local and international normal and registered parcels are delivered to customers via Singpost, and customers automatically undertake the terms of service specified by Singpost.

All local courier deliveries are carried out via Ninjavan, and customers automatically undertake the terms of service specified by Ninjavan.

Delivery costs are explained in more details here.

Price of postages include handling fees.

It is crucial and imperative to note that Intoxiquette will not be held liable for any lost or damaged parcels should customers opt for normal mail. As normal mail has no tracking facilities attached to it, Intoxiquette will not be able to provide proper tracking for normal mail parcels as well. By opting for normal mail, customers undertake the risks involved on their own accord.

All parcels have return addresses affixed.

We do not provide pick-up or meet-up services and all orders and exchanges/returns have to be carried out mandatorily by post. Any requests for such will be outrightly declined.

(H) BOUNCED PARCELS / UNCLAIMED MAIL /  UNCOLLECTED SELF-PICK UP ORDERS

In the unfortunate event of bounced mail, customers will have to bear postage charges for redelivery. If the reason for bounced mail arises due to error on Intoxiquette's part, postage costs will borne by us. Bounced mail or uncollected parcels that are left unclaimed for 3 months will be deemed as Intoxiquette's property without prior notice.

(I) EXCHANGES AND RETURNS

You are provided 7 working days from the time your parcel leaves our warehouse to alert us on any reasons to request for an exchange/return. Any requests outside of this timefram will be duly declined. All tags have to be in place, and items unwashed and unworn for an exchange or return to be approved.

All exchanges and returns have to be carried out through mail and all requests for meet up will be duly declined.

Our returns and exchange policy is highlighted in more details here.

(J) STORE CREDITS / DISCOUNT CODES / VOUCHERS

Store credits/Discount Codes/Vouchers are strictly not transferrable, refundable, or extendable. They can only be used by specified account holder unless otherwise stated. The value of individual vouchers has to be utilized within one transaction and any remaining amount is strictly not refundable. The value of individual credits can be either partially or fully utilized within one transaction and any remaining amount is strictly available only until expiry and is not refundable. Store credits/Discount Codes/Vouchers are not to be utilized in conjunction with any promotions or discounts, sales items, and gift cards.

(K) BACKORDERS

All backorders are subjected to unexpected delays or cancellations that are beyond Intoxiquette's control. If we are unable to fulfil your backorder, a full refund in terms of store credits will be issued. A full refund/cancellation on a customer's request on any ongoing backorder at any point will not be accepted.

(L) REFUNDS

Kindly note that Intoxiquette does not process cash refunds under all circumstances, and should there be a need to, a refund will be presented in the form of store credits.

(M) SALE CONDITIONS

ALL DISCOUNTED ITEMS ARE FINAL SALE! STRICTLY NO REFUNDS/RETURNS/EXCHANGES. DISCOUNTED ITEMS MAY/MAY NOT DISPLAY SLIGHT DEFECTS THAT DO NOT AFFECT FUNCTIONALITY OF ITEM. SALE PRICE APPLICABLE ONLINE ONLY.

(N) BRIDESMAIDS PACKAGE

Any returns or exchanges for discounted items arising from bridesmaids packages will have discount forfeited, and you will be required to top up to original value of entire order should you wish to proceed with a return or exchange. 

(O) UOB Cards promotion with Intoxiquette: 16 JAN 2018 - 16 FEB 2018

Promotion is only valid ONLINE. Promotion does not apply to retail store purchases. Promotion items are subjected to NO RETURNS AND NO EXCHANGES, with no exceptions. We reserve all final rights.

Intoxiquette hereby reserves all rights to make amendments to any of the above Terms. In the event of any dispute, Intoxiquette reserves the right of final decision.